Terms and Conditions

PLEASE READ CAREFULLY

Thank you for booking our villa on Cumbrian Lakes in Florida, when booking our villa you agree to accept the following terms and conditions.

DEPOSIT
A deposit of £100/$150 per week is required to confirm your booking. A receipt will be forwarded to yourself as soon as possible. This deposit is non-refundable, cancellation charges may also apply dependant on the date of cancellation.


FINAL PAYMENT
The Final Payment is due 8 weeks prior to departure, a reminder letter will be sent approximately 1 month before the due date. Cancellation can only be accepted in writing or by email. (If there are any problems please call)

SECURITY DEPOSIT
We take a security deposit. The payment of £200/$300 is payable with your final balance to cover the cost of any accidental damages during your stay, our Management Company will inspect the villa after your departure and inform us of any damage and if none is reported then the security deposit is refundable once you arrive home.

INSURANCE
We recommend all clients take out adequate Holiday/Travel Insurance with a reputable insurance company after the booking has been confirmed. We cannot accept any liability for any accident, personal injury, sickness etc whilst renting our villa.

FORCE MAJEURE
We or our agents will not accept any responsibility or liability for any loss, damage or alterations to your booking due to events beyond our control including transportation difficulties, adverse weather conditions, fire, flood, terrorism etc.

SAFETY/SECURITY
Due to State Fire Regulations under no circumstances may more than the maximum number of persons identified on the booking form occupy the property?

AIR CONDITIONING
The Air Conditioning system will only work effectively if the windows and doors of the villa are kept closed. If the Air Conditioning breaks down VILLADIRECT should be called who will send someone from maintenance to investigate. If they are called on more than one occasion and they suspect that doors and windows have been left open resulting in the Air Conditioning overloading they may not repair it until a service payment has been made.
THE MAIN CULPRITS ARE THE SLIDING DOORS TO THE POOL "PLEASE KEEP THEM CLOSED "

GAMES ROOM
A Games Room has been added to our villa for your enjoyment and for the enjoyment of guests who will arrive after you. Please use these facilities responsibly and with care, they are EXPENSIVE to replace. We have placed some old furniture in the Games Room to make it a little more comfortable, as I have said it is old but please treat it with care and ask your children (if you have any) not to jump about on it.

GAS GRILL/BBQ
We have provided you and your party with a Gas Grill/BBQ whilst you are on vacation/holiday at our villa. Please follow these simple rules to make it’s use enjoyable for everyone that stays at our home.
1/ We cannot guarantee that the gas bottle will be full, if it is empty or runs out when you are using it and you want to carry on using the Grill/BBQ it is your responsibility to exchange the propane gas bottle at WAL-MART and this should cost about $20 (Please only use WAL-MART to exchange the gas bottle as this makes it easy for our UK and US guests).
2/ The Grill/BBQ MUST be cleaned before your departure and this will be checked by our Management Company. If they inform me it has NOT been cleaned $50/£40 will be deducted from your security deposit (If the Grill/BBQ is NOT clean when you arrive you MUST inform our Management Company right away, please do not tell them when you have been there a few days or when you are leaving as that will be to late). To make things easier it may be helpful to cover the bottom of the Grill/BBQ with Aluminum Foil before you use it.
3/ Please use the Grill/BBQ mat that has been provided, this stops hot oils and fats from staining the pool deck.
4/ When you have finished using the Grill/BBQ and also when it has COOLED DOWN please replace the cover which has been provided.

THE VILLA
The villa is STRICTLY non-smoking except in the outside pool area, this keeps the villa clean and odour free and avoids triggering the sophisticated smoke alarm system.
On your departure day it is important that you vacate by 10am and return the keys to the Villa Lock-Box next to the front door by 11am so the villa can be cleaned for the next guests. You are responsible for your own and your children's behavior during your stay. Quiet time on the estate runs from 10pm to 8am.
If you have requested pool heating this will be turned on and off by the management company and will raise the temperature of the pool about 10-15 degrees above the outside temperature.

Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Apart from spoiling, food left uncovered will attract insects very quickly. Any added costs for pest control services incurred from lack of care could be passed to you.

POOL HEATING
During the Winter months Pool Heating and the temperature of the water is dependent on the outside air temperature, if the outside temperature is low the water in the pool may not rise to a comfortable level. If a guest asks for pool heating and this is turned on by our Management Company before the guests arrival NO refunds will be given if the water temperature doesn't reach the guests expectations due to the cold weather especially during the winter months (If the pool heater is found by our Management Company to be defective during your stay then as a sign of goodwill we will then refund the pool heating payment).

If you wish to contact us:-

Telephone:        0161 740 4833

E-mail               andrew.robson9@btopenworld.com

Thank You Andrew and Jane Robson