Terms and Conditions

Thank you for booking our villa on Cumbrian Lakes in Florida, when booking our villa you agree to accept the following terms and conditions.

DEPOSIT
A deposit of £100/$150 per week is required to confirm your booking. A receipt will be forwarded to yourself as soon as possible. This deposit is non-refundable, cancellation charges may also apply dependant on the date of cancellation.
(As a sign of goodwill the deposit will only be refunded if your cancelled dates are rebooked by another party.)

FINAL PAYMENT
The Final Payment is due 8 weeks prior to departure, a reminder letter will be sent approximately 1 month before the due date. Cancellation can only be accepted in writing or by email. (If there are any problems please call)

SECURITY DEPOSIT
We take a security deposit. The payment of £200/$300 is payable with your final balance to cover the cost of any accidental damages during yoru stay. The is refundable once you arrive home.

INSURANCE
We recommend all clients take out adequate Holiday/Travel Insurance with a reputable insurance company after the booking has been confirmed. We cannot accept any liability for any accident, personal injury, sickness etc whilst renting our villa.

FORCE MAJEURE
We or our agents will not accept any responsibility or liability for any loss, damage or alterations to your booking due to events beyond our control including transportation difficulties, adverse weather conditions, fire, flood, terrorism etc

SAFETY/SECURITY
Due to State Fire Regulations under no circumstances may more than the maximum number of persons identified on the booking form occupy the property?

AIR CONDITIONING
The Air Conditioning system will only work effectively if the windows and doors of the villa are keep closed. If the Air Conditioning breaks down VILLADIRECT should be called who will send someone from maintenance to investigate. If they are called on more than one occasion and they suspect that doors and windows have been left open resulting in the Air Conditioning overloading they may not repair it until a service payment has been made.
THE MAIN CULPRITS ARE THE SLIDING DOORS TO THE POOL "PLEASE KEEP THEM CLOSED "

GAMES ROOM
A Games Room has been added to our villa for your enjoyment and for the enjoyment of guests who will arrive after you. Please use these facilities responsibly and with care, they are EXPENSIVE to replace.

THE VILLA
The villa is STRICTLY non-smoking except in the outside pool area, this keeps the villa clean and odour free and avoids     triggering the sophisticated smoke alarm system.
On your departure day it is important that you vacate by 10am and return the keys to the VILLADIRECT Office by 11am so the villa can be cleaned for the next guests. You are responsible for your own and your children's behaviour during your stay. Quiet time on the estate runs from 10pm to 8am.
If you have requested pool heating this will be turned on and off by the management company and will raise the temperature of the pool about 10-15 degrees above the outside temperature.

Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Apart from spoiling, food left uncovered will attract insects very quickly. Any added costs for pest control services incurred from lack of care could be passed to you.


If you wish to contact us:-

Telephone:        0161 740 4833

E-mail               andrew.robson9@btopenworld.com

Thank You Andrew and Jane Robson